Customer Relations Officer

Company Description PT. Victory International (Branch Satrio Tower), operating as PT Victory International Futures, is a regulated financial services company in Indonesia serving as an official broker. The company provides online trading services for various financial instruments, including forex, stock indices, commodities, and CFDs. PT Victory International offers clients access to real-time market updates, insights, and structured education and mentoring programs to help them become more competent traders and investors. The company operates under Indonesian regulations and government oversight, emphasizing fund security, transparent transactions, and adherence to strict operational standards.

Role Description The Customer Relations Officer is a full-time, on-site role based at PT. Victory International (Branch Satrio Tower) in Jakarta, Indonesia. This position focuses on building and maintaining strong client relationships, responding to inquiries, and providing timely customer support related to the company’s trading services and platforms. Day-to-day responsibilities include handling customer feedback, ensuring a positive client experience, and guiding customers through procedures and product information. The role also involves monitoring client satisfaction, assisting in problem resolution, coordinating with internal teams to address client needs, and contributing to service improvement initiatives.

Qualifications

• Preferable base in JABODETABEK ONLY
• Candidates should possess strong interpersonal skills and client relations capabilities to build trust and maintain long-term customer partnerships.
• Candidates should possess customer support and customer satisfaction skills to manage inquiries, resolve issues, and ensure a high-quality service experience.
• Candidates should possess analytical skills to understand client needs, interpret feedback, and support continuous improvement of customer service processes.
• Relevant experience in financial services, brokerage, or customer-facing roles is beneficial.
• Strong communication skills in Indonesian and basic English proficiency are preferred.
• Ability to work on-site in Jakarta, manage multiple tasks, and maintain professionalism under pressure.
• A diploma or bachelor’s degree in business, finance, communications, or a related field is an advantage.