customer relations officer

Tasks and duties

Interacting with customers to understand and address their needs and improving satisfaction levels.

Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.

Building sustainable relationships and trust with customer accounts through open and interactive communication.

Maintaining records of customer interactions, transactions, comments and complaints through various platforms, such as Customer Relationship Management (CRM) systems.

Working closely with the customer service team to manage, monitor and improve processes and relationships.

Providing customer service feedback to management teams in order to develop strategies and train employees.

Liaising with other company departments to resolve customer-related issues.

Promotes all the new and existing beverage and event in the outlet.

Requirement:
1.Excellent verbal and written communication skills.

2. Ability to strategize and plan campaigns in advance.

3.Willingness to learn about industry trends and innovations.

4.Excellent knowledge of social media platforms.

5.Abilities to work in Sundays and Public Holidays.