Customer Relations Officer

IALF is seeking a Customer Relations Officer based at our Gading Serpong office in Paramount Rodeo B10, Jl. Gading Golf Boulevard, Tangerang

Requirements :

• Minimum Diploma or Bachelor's degree;
• Fluent written and spoken English and Indonesian are required;
• Proficient in using Microsoft Office applications, including Microsoft Word, Excel, PowerPoint, and other related software.
• Preferably, at least one (1) year of experience in customer service, reception, telephone operations (telemarketing), or secretarial work. Fresh graduates are also welcome to apply;
• Ability to multitask, learn quickly, listen actively, and communicate effectively, with confidence in interacting with people at all levels, both internally and externally; and
• Strong interpersonal skills and a professional attitude.

Job Descriptions:

• Work schedule: Tuesday to Saturday, 08:00-16:00, 5 days a week (8 hours per day).
• The position requires flexibility, as there may be occasional requirements to start earlier or later and to work on Mondays or Sundays.
• Receive incoming and outgoing calls, emails, documents, and packages;
• Forward incoming and outgoing calls, emails, documents, and packages to the designated persons in charge through various communication channels, including phone calls, WhatsApp Business, and email;
• Handle customer service, including walk-in registration and online inquiries via Qontak, WhatsApp, email, and other communication channels, as well as provide information about IALF Gading Serpong programs;
• Handle external correspondence and inquiries;
• Maintain administrative support and prepare relevant reports.
• Assist with Education Expo and School Fairs with Marketing Gading Serpong and IALF Global.

Interested candidates are to submit their Resume/CV and cover letter in English, along with a list of references, to [email protected] .

Subject: GS CRO_(Full Name)

Application deadline: 18 October 2026.