Customer Relations Officer

Customer Relations Officer

Who Are We?

Boasting a rich heritage of more than 75 years in the Automotive industry, Associated Motorways (Pvt) Ltd. (AMW) are the authorized agents for vehicle brands such as Nissan, Suzuki, Renault, Yamaha and New Holland tractors, supported by AMW Capital Leasing & Finance. The company is also a major manufacturer and exporter of industrial tyres since its inception. AMW is also the exclusive distributor of BP Castrol Lubricants represented by a strong dealer network; island wide. The company is a fully owned subsidiary of the Al-Futtaim Group, U.A.E.

Overview of the role:

The Customer Relations Officer is responsible for delivering a seamless and positive customer experience throughout the vehicle service journey. The role serves as a key liaison between customers and workshop operations, ensuring effective communication, timely updates, and prompt resolution of customer inquiries and concerns. The position focuses on enhancing customer satisfaction, strengthening customer relationships and contributing to continuous service improvement through customer feedback and cross-functional collaboration.

Locations: Peliyagoda, Borella, Union Place, Kurunagala, Negombo

Key Responsibilities:

• Act as the primary point of contact for workshop customers.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Coordinate with workshop teams to ensure timely updates on vehicle repairs and service progress.
• Maintain strong customer relationships and ensure high levels of customer satisfaction.
• Follow up with customers after service completion and gather feedback.
• Support service campaigns and customer engagement initiatives.
• Maintain accurate customer records and service documentation.

What equips you for the role:

• Diploma or equivalent qualification in Business Administration, Marketing, or a related field.
• Minimum 1-2 years of experience in customer service, customer relations, or a similar role.
• Excellent communication and interpersonal skills.
• Good computer literacy and proficiency in MS Office applications.

Send your resume to [email protected] with the subject line within 14 days of this advertisement.