Customer Relations Officer - Front Counter

About the City of Kalamunda

The City of Kalamunda is a local authority with a population of 60,000 located approximately a 35 minute drive from the Perth CBD providing the opportunity to work in a varied planning environment, from rural natural bushland to highly developed residential, commercial and industrial areas.

About this Opportunity

This dynamic position offers varied and meaningful work in a fast-paced, rewarding environment, along with comprehensive on-the-job training and the opportunity to work alongside a supportive and close-knit team.

About You

The successful candidate will be:

• Friendly and approachable.
• Confident speaking to members of the public and able to provide advice and information in person, over the phone, or in writing.
• Dedicated to excellence in customer service, be a team player, eager to learn new skills, and highly adaptable.
• Proficient working with information systems and Microsoft Office.

Key duties:

• Providing high levels of customer service by assisting with customer enquiries and through efficient and effective performance of duties.
• Fostering positive communication processes throughout the organisation and to external customers.
• Providing accurate high-quality information to customers in person, by phone, post and electronically.
• Providing clerical support – processing various applications for City of Kalamunda business units.
• Processing and receipting monies directly from the public and via mail remittance ie: cash, cheque, credit and debit cards.

Further information relating to this position can be found in the Position Description.

About the Benefits

This position offers a Level 4 salary, being $50.11 – $53.40 per hour (incl casual loading) plus superannuation.

To be considered for the position your application will consist of a current resume and covering letter providing detail on work-related experience and skills to the requirements of the role/

For more information, the position description can be found on our website under Career Opportunities:  www.kalamunda.wa.gov.au.

Your application and other supporting documents can be submitted electronically via our website or through Seek - attaching a maximum of TWO separate documents.

For any further queries about the role, please contact Gemma Jones on (08) 9257 9999 9257 9999) or email to [email protected].

Applications close 9am Friday, 21 August 2026.

The City of Kalamunda reserves the right to interview and appoint a candidate prior to the closing date where a suitable pool of candidates is identified.

Submissions from recruitment agencies will not be accepted.

The City of Kalamunda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve.  We aim to have a work environment where everyone feels included and everyone can realise their full potential.