Customer Relations Officer-Intern

Job Purpose

To support the Customer Relations team in managing customer interactions, follow-ups, feedback, and service-related concerns while ensuring a positive customer experience.

Key Responsibilities

Assist in handling customer inquiries and complaints.

Conduct post-service follow-up calls and collect customer feedback.

Assist with appointment scheduling and customer coordination.

Maintain accurate customer records in the DMS/CRM.

Coordinate with Service, Parts, and Sales departments for customer concerns.

Support customer retention and satisfaction activities.

Perform other duties assigned by management.

Requirements

Bachelor’s degree or currently pursuing a degree in Business Administration, Marketing, or a related field.

Fresh graduates are encouraged to apply.

Good communication and interpersonal skills.

Customer-focused attitude with good follow-up skills.

Basic computer skills; DMS/CRM knowledge is a plus.

Job Type: Full-time

Experience:

• Dealership CRO: 1 year (Required)

Location:

• Karachi (Required)

Work Location: In person