Customer Relations Representative

Summary: This position is responsible for communicating with customers regarding the companies’ products and services.

Essential Functions of the Job: The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:

• Enter, maintain, and review sales orders as received from OEM customers and authorized distributors.  Verify price and delivery and maintain files for orders.

• Communicate with customers on new and existing orders and any special requests.  Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.

• Back-up for team members who are out of the office or unavailable.

• Review Open Order Report on a weekly basis.  Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.

• Process sample requests for customers.

• Cooperate with engineering and planning on customer’s projects.

• Responsible for following prototypes.

• Daily review of Past Due Request Date report

• Daily Past Due review

• Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices to $1,000.

• Resolve billing and shipping errors.

• Be the key contact for the outside sales force and keep them informed of all activity.  Keep track of projects.

• Help the outside sales force sell our product line and advise them of new opportunities.

• Keep the Customer Relations Manager informed of any areas of concern.

• Work with Purchasing to maintain expedite incoming shipments as needed.

• Use the following software programs while performing the job:  SAP, Microsoft Excel and Word.

• Perform all other duties as assigned.

Recommended Education and/or Experience

Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.

• Contribute to building a positive work environment.

• Report for work consistently and on time.

• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.