Customer Relations Representative

Start With People. Grow Your Professional Skills.

Kleos Marketing is looking for a Full-time Customer Relations Representative to join our Monterey, CA team. We’re seeking a personable and dependable individual who enjoys helping others, communicating with customers, and being part of a collaborative team.

In this role, you’ll support customer interactions for AT&T Fiber services by providing clear information, answering questions, and helping customers navigate available service options. You’ll gain valuable experience in client communication, customer support, and business operations while working in a professional environment.

What You’ll Do as an Customer Relations Representative

• Connect with customers to understand their needs and provide helpful information about AT&T Fiber services.
• Build strong customer relationships through friendly, professional, and attentive communication.
• Present available plans, features, promotions, and service options in a clear and engaging manner.
• Answer customer questions and provide accurate information to help them understand their available solutions.
• Support customers throughout enrollment, account setup, and other service-related processes.
• Maintain accurate customer records and ensure information is organized and up to date.
• Collaborate with team members to address customer needs, support daily objectives, and deliver a positive overall customer experience.

What We’re Looking For in an Customer Relations Representative

• High school diploma or GED required; Bachelor’s degree is a plus.
• Strong communication, active listening, and interpersonal skills.
• Friendly, professional, and comfortable interacting with customers.
• Willingness to learn new products, services, systems, and processes.
• Reliable, organized, detail-oriented, and able to follow established procedures.
• Previous customer service, retail, or sales experience is a plus but not required.

What We Offer

• Real-world experience in client communication and customer engagement.
• Professional development opportunities to strengthen your communication and customer service skills.
• Mentorship and guidance from experienced team members.
• Performance-based incentives that recognize strong results and consistency.
• Opportunities to take on additional responsibilities and grow within the company.
• A collaborative team environment focused on learning, development, and long-term career growth.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person