Customer Relations Representative

We are seeking a proactive, detail-oriented Customer Relations Rep to act as the primary liaison between our customers, field sales team, and internal operations. This role ensures a seamless customer experience by managing the end-to-end sales order process, resolving discrepancies, and maintaining high-quality service standards.

• Order Management: Ensure sales orders are processed accurately and expeditiously, ensuring timely shipments and adherence to delivery deadlines.

• Customer Advocacy: Act as the first point of contact for customers and sales reps regarding pricing, availability, product information, and order status.

• Discrepancy Resolution: Research and resolve order, inventory, and invoice discrepancies, taking swift corrective action to maintain positive customer relations.

• Operational Liaison: Collaborate with Planning/Forecasting departments to align inventory availability with customer requirements.

• Financial Support: Assist the credit department by resolving invoice disputes and chargebacks.

• Reporting & Data Integrity: Create weekly spreadsheets and sales reports for management and maintain accurate data within the CRM/ERP system.

• Operational Support: Review daily order status and backorder reports and provide operational support across all product brands

Qualifications-

• 2+ years office experience.

• Strong multitasking and problem-solving abilities.

• Excellent communication and high attention to detail.

• Reliable team player.

• Proficient in MS Office Suite (Excel, Word, Outlook).

• Experience with EDI order processing a plus.