Customer Relations Representative - State Farm Agent Team Member

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Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency Our agency is built on strong community roots and a commitment to helping people protect what matters most. As a second-generation State Farm agent who grew up in the area, I take pride in continuing a family tradition of service and building lasting relationships with our customers.

I’m a graduate of Michigan State University, married with three daughters, and I love spending time outdoors whenever I can. Golf is one of my favorite ways to relax, and I enjoy staying active and connected to the community.

We offer health benefits, licensing reimbursement, and a strong focus on work-life balance. I believe in investing in people and am willing to train the right candidate who is eager to learn and grow.

Our culture is positive, supportive, and focused on development. We’re looking for motivated individuals with great personalities who are growth-oriented and ready to build a career. If you’re someone who is driven, coachable, and excited to learn, this could be a great place to grow and succeed.

Role Description As a Customer Relations Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $45,000.00 - $65,000.00 per year

We're Hiring! This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I am a second generation State Farm agent.
• I am a proud graduate of Michigan State University.
• We currently have 4 team members at our agency.
• Our agency has received awards including: President's Club, Ambassador Travel, Legion of Honor, and Bronze Tablet

Apply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.