Customer Relations Services Admin Associate

Customer Relations Services Admin Associate

Cebu Landmasters, Inc. (CLI)
Work Arrangement: Full-time | On-site
Location: Cebu City, Cebu

About the Role

We are looking for a Customer Relations Services Admin Associate who is organized, proactive, and solution-oriented to support the day-to-day administrative and coordination requirements of our Customer Relations Services team.

The ideal candidate is someone who does not simply wait for instructions—you take initiative, anticipate what needs to be done, and help find practical solutions. You will work closely with the Customer Relations Services team and coordinate with different departments to ensure timely and efficient delivery of customer-related services and administrative requirements.

Experience in customer service, hospitality, property management, real estate, or other service-oriented industries is an advantage.

Key Responsibilities

• Provide administrative and operational support to the Customer Relations Services team.
• Coordinate with internal departments and stakeholders to facilitate customer-related requests, concerns, documents, and requirements.
• Maintain organized and accurate records, reports, files, trackers, and other administrative documents.
• Monitor schedules, requests, action items, and deadlines and ensure timely follow-through.
• Assist in preparing reports, presentations, correspondence, and other documents as required.
• Help identify administrative or customer service issues and proactively recommend practical solutions.
• Follow up with concerned departments and stakeholders to ensure commitments and action items are completed.
• Support the implementation and improvement of customer relations processes and administrative systems.
• Handle customer-related information and documents with professionalism, accuracy, and confidentiality.
• Perform other related duties that may be assigned from time to time.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, Hospitality, Communications, or a related field.
• Preferably with 1–2 years of relevant administrative, customer service, coordination, or support experience.
• Experience in the customer service, hospitality, property management, real estate, or other service-oriented industries is an advantage.
• Strong administrative and organizational skills, with excellent attention to detail.
• Good written and verbal English communication skills.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Able to manage multiple tasks, priorities, and deadlines effectively.
• Comfortable coordinating and collaborating with different departments and stakeholders.

We’re Looking For Someone Who

• Takes initiative and can work with minimal supervision.
• Is proactive and solution-oriented, rather than simply escalating problems.
• Has strong organizational skills and pays attention to details.
• Communicates clearly and professionally.
• Works well with different teams and stakeholders.
• Can adapt to changing priorities and customer requirements.
• Demonstrates professionalism, accountability, and a strong service mindset.

Why Join CLI?

At Cebu Landmasters, Inc., you will be part of a dynamic organization committed to creating meaningful experiences for our customers and communities. This role provides an opportunity to develop your expertise in customer relations, administration, stakeholder coordination, and service operations while working with diverse teams across the organization.

If you are organized, proactive, and enjoy finding ways to make things work better, we’d love to hear from you.