Customer Relations Specialist

Principal Responsibilities:

• Maintains direct contact with customers before and/or after the sale
• Quotes prices, offers promotions and discounts were applicable
• Develops customer communications regarding new laboratory or future customer needs to promote future sales
• Works with various departments to meet sales goals
• Focus of work may be in pre-sales, post-sales, or both
• Interacts with customers, company sales and/or service personnel to handle a variety of pre-sales or post-sales service functions
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges
• Updates databases with status of returned materials issues and accounts for returns inventory
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• May schedule field service repair calls
• Handles requests for additional company materials
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
• May also have some contract administration responsibility, however it does not represent the majority of their work

Required Skills:

• Bachelor's Degree preferred
• 5+ years of related experience