Customer Relations Specialist

This is NOT a remote position. Our office is located in Charlotte, NC.

We are seeking a self-motivated, experienced, professional to join our team as a Customer Relations Specialist. Customer Support is at the heart of the EasyKeys experience. We operate in a time sensitive environment to deliver thousands of products all over the world.

Schedule:

• Monday – Friday (Full Time)
• 8:30 am – 5:00 pm ET (mandatory unpaid lunch break from 12:30 pm – 1:00 pm ET)

What We're Looking For:

• Creative mind with desire to think critically by finding solutions to complex key and/or lock issues
• Mechanical thinker who has the capability to visualize and understand how lock mechanisms operate
• Strong capacity to listen, understand, empathize, and problem solve without becoming bored of repetitive tasks
• Enthusiastic attitude with drive to provide the highest quality service
• Superior communication skills to build genuine connections with customers (written and verbally)
• Conflict resolution and de-escalation expertise
• Ability to compose grammatically correct, concise, and accurate written responses
• Desire to work successfully, both independently as well as in a team environment
• Comfort working under pressure in a fast-paced environment
• Effective time management and prioritization of day-to-day tasks
• Excellence at multi-tasking while providing a convenient hassle-free experience
• Commitment to adapt to ever-growing needs of our clients by learning about new products and procedures frequently
• Capacity to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability and motivation
• Dedication to remaining consistent in proven abilities

Preferred Qualifications:

• Previous customer service experience within the past 2 years
• Advanced understanding of basic office applications, including MS Office (Outlook, Word, Excel)
• Experience with Zendesk®

Responsibilities:

• Efficiently handle inquiries via phone, email, and live chat
• Develop and maintain a knowledge base of our ever-evolving inventory
• Advise customers with detailed information about our products
• Provide outstanding technical support to troubleshoot product issues and concerns
• Data entry of purchase orders
• Process refunds for returned inventory and restock
• Navigate various software programs and web platforms to provide superior customer care (Easykeys.com, QuickShipKeys.com, Amazon Seller Central, Walmart Seller Center, Shopify, PayPal, eBay, etc.)

Hourly Rate:

$19.00 per hour

Benefits:

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D
• Voluntary Short Term Disability
• Long Term Disability
• Supplemental Insurance
• 401K

Eligible for benefits on the first of the month following 30 days of full time employment.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Work Location: In person