Customer Relations Specialist

Position Summary

The Customer Relations Specialist supports the council’s youth and adult membership operations by maintaining accurate, confidential, and compliant membership records. This position plays a key role in ensuring the timely processing of applications, managing unit renewals, maintaining data integrity, and providing excellent customer service to Scout families, volunteers, and community partners.

Core Responsibilities

• Registration Processing: Review, process, and maintain youth and adult membership applications, ensuring all required documentation and approvals are complete and accurate.
• Unit Renewal Management: Assist units with annual renewal processes, monitor deadlines, resolve discrepancies, and support compliance with membership requirements.
• Data Integrity and Confidentiality: Maintain accurate membership records, protect sensitive personal information, and ensure compliance with council and national policies.
• Customer Service: Provide timely, professional assistance to Scout families, unit leaders, volunteers, and other stakeholders regarding membership, registration, and administrative questions.
• Marketing Promotions: Assist with the coordination and distribution of membership communications, promotional materials, and recruitment initiatives.
• Customer Relations Specialist (CRS) Support: Collaborate with council staff to support membership operations, resolve registration issues, maintain administrative records, and improve departmental efficiency.
• Other Duties as Assigned: Perform additional administrative, membership, and council support duties as assigned to meet the needs of Buffalo Trace Council and support the mission of Scouting America.

Key Qualifications

Buffalo Trace Council seeks a detail-oriented, organized, and customer-focused individual who can manage confidential information with a high degree of accuracy and professionalism.

• Education: High school diploma or equivalent required.
• Technical Skills: Proficiency in Microsoft Excel and Word, with the ability to learn and navigate specialized Scouting membership systems and other administrative software.
• Attention to Detail: Ability to carefully review and audit membership forms, including adult applications, for completeness, accuracy, and compliance with national membership and youth protection standards.
• Confidentiality: Demonstrated ability to handle sensitive personal information responsibly and maintain strict confidentiality.
• Communication: Strong written and verbal communication skills, with a commitment to providing courteous, responsive customer service.
• Organization and Time Management: Ability to prioritize multiple tasks, meet deadlines, maintain accurate records, and work independently while supporting a team.
• Problem-Solving: Ability to identify discrepancies, research issues, and follow established procedures to resolve membership and administrative concerns.

Ideal Candidate

The ideal candidate is dependable, approachable, and committed to supporting the mission of Scouting America. They take pride in accurate recordkeeping, enjoy helping others, and understand that effective membership administration helps ensure a positive Scouting experience for youth, families, and volunteers.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: In person