Customer Relations Specialist

About Us

L-M Service Co. is an established, veteran-owned commercial HVAC and mechanical contracting company serving New Jersey, Pennsylvania, and the greater Delaware Valley. We keep critical building systems running for hotels, institutions, and commercial facilities across the region. We are growing and we are looking for someone who wants to grow with us.

The Role

This is a coordination and customer relations position at the center of our service operation. You will be the connection point between our customers, our field technicians, and our office. You will manage preventive maintenance scheduling, maintain accurate records for every site and customer, keep customers informed, and make sure jobs move forward smoothly and correctly the first time.

This is a career path role. For the right person it is a launchpad into an inside sales and account management future in a stable, high-demand industry, with commission earning potential as you grow in that direction.

Who We Are Looking For

A proactive problem solver who looks for what needs fixing and fixes it
Someone who takes ownership and drives things forward without being pushed
A strong communicator, comfortable talking with customers and coordinating with field crews
Detail-oriented and disciplined about record keeping — site information, customer data, and service history must be accurate and current at all times
Motivated to build something, especially someone who eventually wants to move into sales, and able to work independently
Organized, dependable, and energized by a fast-moving environment

What You Will Do

Schedule and coordinate preventive maintenance across our customer base
Maintain accurate, up to date records for each site and customer, including service history and equipment information
Serve as a primary point of contact for customer communication and follow-up
Coordinate technician dispatch and job scheduling with the service team
Track open items and ensure work is completed accurately and on time
Identify opportunities to improve service and strengthen customer relationships

Compensation & Benefits

$50,000 to $65,000 per year depending on experience
Clear path to an inside sales role with commission earning potential for the right person
401(k) with up to 3% company match
Health, dental, and vision insurance
Paid vacation

What We Offer

A stable, year-round career in an essential industry
A veteran-owned company that values initiative and rewards performance.

Join us as we strive to deliver outstanding service to our customers while fostering a positive work environment for our team members. Your contributions will be valued as we work together towards success!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Pennsauken, NJ 08110 (Required)

Work Location: In person