Customer Relations Staff

Company Description Vplus.id, founded in 2020 under PT Victory International Futures, operates officially under the supervision of BAPPEBTI as a trusted trading and investment support platform. The company focuses on empowering clients to plan and manage their trading and investment activities more effectively. As a digital platform affiliated with PT Victory International Futures, Vplus.id provides dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities. These services are designed to help clients feel better prepared and more confident in navigating the challenges of the trading world. Vplus Global Jakarta supports this mission by delivering high-quality client services and relationship management.

Role Description The Customer Relations Staff role is a full-time, on-site position based in the Jakarta Metropolitan Area. The role involves serving as a primary point of contact for clients, responding to inquiries, and providing clear information about the company’s services and trading support offerings. Daily tasks include handling client communications via phone, email, and chat, assisting with account-related questions, and coordinating with internal teams to resolve client issues promptly. The Customer Relations Staff will also help educate clients on platform features, collect feedback to improve service quality, and maintain accurate records of interactions in the company’s CRM or tracking systems. This position requires a strong customer focus, professionalism in all interactions, and consistent adherence to company policies and regulatory standards.

Qualifications

• Client service and communication skills: ability to manage client inquiries, provide clear explanations, and maintain a professional, empathetic tone in all interactions.
• Relationship management and problem-solving skills: experience in building client trust, addressing concerns, and coordinating solutions with internal teams.
• Administrative and organizational skills: capability to document client interactions, manage schedules, and follow structured procedures accurately.
• Basic financial or trading knowledge: familiarity with trading, investment concepts, or financial services is highly beneficial.
• Language and interpersonal skills: proficiency in Bahasa Indonesia and English, with strong listening and negotiation abilities.
• Technical skills: comfort using digital platforms, CRM tools, and communication software to support clients efficiently.
• Education and experience: diploma or bachelor’s degree in business, communications, finance, or a related field; prior experience in customer service or financial services is an advantage.
• Personal qualities: high integrity, attention to detail, willingness to learn, and ability to work effectively in a fast-paced, team-oriented environment.