Customer Relations Staff (Jakarta Regency)

Role Description The Customer Relations Staff (Jakarta Regency) role is a full-time, on-site position based in Gambir. The individual in this role will handle daily customer interactions via in-person meetings, phone calls, and digital channels, ensuring prompt responses to inquiries and issues. Responsibilities include managing customer accounts, monitoring satisfaction levels, resolving complaints, and coordinating with internal teams to provide accurate information and solutions. The role also involves maintaining detailed records of customer communications, following up on pending matters, and contributing ideas to improve service processes and customer retention. The staff member will consistently represent the organization in a professional manner and support initiatives that enhance the overall customer experience.

Qualifications

• Strong customer service and customer support skills, with the ability to respond effectively to inquiries and issues.
• Experience in customer retention and customer satisfaction, focusing on building long-term relationships.
• Excellent communication skills, including clear verbal and written communication in a professional setting.
• Ability to work on-site in Gambir full time, manage multiple tasks, and maintain accurate customer records.
• Comfort using office software and customer management tools; prior experience with CRM systems is an advantage.
• Demonstrated problem-solving skills, attention to detail, and a service-oriented mindset.
• Relevant education in business, communications, or a related field is preferred, along with prior experience in customer-facing roles.