Customer Relations Supervisor

Customer Relations Supervisor

Location: California
Department: Customer Service
Employment Type: Full-Time, Exempt
Reports To: Operations Support Manager

About the Role

Micronova Manufacturing is seeking a Customer Relations Supervisor to lead and support our Customer Relations team while serving as a key connection between our customers and internal departments.

In this role, you will oversee Customer Service Representatives across our California and Texas locations and help ensure customers receive timely, accurate, and responsive support. You will work closely with Sales, Production, Shipping, Technical Support, distributors, and other teams to resolve customer needs, coordinate order-related activities, and maintain strong customer relationships.

The ideal candidate is an organized and dependable team leader who is comfortable managing multiple priorities, solving problems, working across departments, and taking ownership of customer needs from initial inquiry through resolution. This position also supports the Operations Support Manager and Director of Global Sales through cross-functional coordination and data analysis.

What You’ll Do

• Supervise and provide day-to-day guidance to Customer Service Representatives across our California and Texas locations.
• Manage, assign, and monitor Customer Relations activities and orders received through EDI, email, and the ticketing system.
• Respond to customer inquiries regarding products, order status, shipping and delivery updates, stock availability, freight tracking, specifications, pricing, and quotes.
• Onboard, train, and mentor Customer Relations team members on processes, systems, and service expectations.
• Coordinate with Production regarding product availability, backorders, order processing, and customer updates.
• Partner with Shipping to address urgent orders, shipment status, delivery updates, and order changes.
• Collaborate with distributors, warehouse teams, and regulatory resources on international orders and specialized shipping requirements.
• Build and maintain strong working relationships with customer service and order desk contacts at customer and distributor locations.
• Maintain accurate EDI information, including customer contacts, pricing, and address information.
• Support Sales by preparing and providing information related to open orders, lead times, and Customer Relations activities.
• Identify opportunities to improve processes and contribute to departmental and cross-functional continuous improvement initiatives.
• Support and adhere to Micronova’s Quality Management System (QMS) in accordance with ISO 9001 standards.

What We’re Looking For

• Bachelor’s degree or associate degree required.
• Working knowledge of ERP systems related to order entry, invoicing, and EDI processes.
• Experience in customer relations, customer service, order management, or a similar business environment preferred.
• Experience collaborating across departments and working with customers, distributors, or vendors.
• Strong analytical, problem-solving, and troubleshooting skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities and follow through on assignments.
• Ability to adapt to changing priorities and learn new systems, concepts, and processes.
• Strong verbal and written communication skills with the ability to communicate professionally across all levels of the organization and with external business partners.
• Ability to train, guide, and support Customer Relations team members.
• Knowledge of applicable quality systems, standards, and requirements associated with critical end-user markets.
• Proficiency with business systems and technology used for customer communication, order management, and data management.

Work Environment

This is primarily an office-based position with regular interaction with Production, Warehouse, Shipping, Sales, Technical Support, and other departments. The position may occasionally require entering production or warehouse areas and may involve occasional travel between company locations or other business-related locations. Regular use of ERP, EDI, email, ticketing, and other business systems is required.

Equal Opportunity Employer

Micronova Manufacturing is an equal opportunity employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA). We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status.

Pay: $28.00 - $36.00 per hour

Expected hours: 40.0 per week

Work Location: In person