Customer Relations Turnover Associate (Cebu)

Customer Relations Turnover Associate

Location: Cebu City, Cebu
Employment Type: Full-time
Work Arrangement: On-site

About the Role

We are looking for a Customer Relations Turnover Associate who will serve as a key point of contact for clients throughout the property turnover process.

This role requires someone who can confidently handle customer concerns, including challenging or potentially irate clients, while maintaining patience, professionalism, empathy, and a genuine commitment to customer satisfaction.

The ideal candidate can communicate technical information clearly and translate property or turnover-related concerns into explanations that clients can easily understand.

Key Responsibilities

• Coordinate and assist clients throughout the property turnover process.
• Conduct client-facing turnover activities and address questions, concerns, and requests professionally.
• Explain technical, construction, and property-related matters in a clear and understandable manner.
• Handle customer complaints and difficult conversations with patience, composure, and empathy.
• Coordinate with internal teams to ensure client concerns are properly addressed and resolved.
• Manage client expectations and provide timely updates on concerns, punch-list items, and turnover requirements.
• Maintain accurate documentation of client concerns, commitments, and turnover activities.
• Ensure a smooth and positive customer experience from turnover preparation through completion.
• Escalate complex or critical concerns to the appropriate teams when necessary.
• Perform other duties related to customer relations and property turnover as assigned.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Real Estate, Hospitality, Communications, or a related field.
• At least 2–3 years of customer service, client relations, or customer-facing experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution skills.
• Able to remain calm, patient, and professional when dealing with irate or demanding clients.
• Strong personality with a sincere and service-oriented approach.
• Highly adaptable, agile, and able to manage multiple customer concerns simultaneously.
• Willing to work on-site in Cebu City.

Preferred Qualifications

• Experience in real estate, property management, construction, or property turnover.
• Engineering background, particularly Civil Engineering, Mechanical Engineering, Electrical Engineering, or related fields.
• Experience handling property owners, homeowners, tenants, or other high-touch clients.
• Familiarity with construction, unit turnover, punch-listing, or property inspection processes.

What We’re Looking For

We are looking for someone who is:

• Customer-focused. You genuinely care about creating a positive client experience.
• Confident. You can handle difficult conversations without becoming defensive or overwhelmed.
• Technically capable. You can understand and explain property-related concerns clearly.
• Patient and sincere. You know that great customer service requires both firmness and empathy.
• Agile. You can adapt quickly, coordinate with different teams, and find practical solutions to customer concerns.

If you are passionate about customer service, property, and creating meaningful client experiences, we’d love to hear from you.

Apply now and be part of our team!