Customer Relationship And Optimizely, EPI Server Professional

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

• Manage and enhance customer relationship solutions usingOptimizely (Episerver) to improve customer engagement and digital experiences.
• Gather business requirements, analyze customer journeys, and translate them into scalable Optimizely-based solutions.
• Configure, customize, and support Optimizely CMS, Commerce, and Digital Experience Platform (DXP) implementations.
• Collaborate with business stakeholders, developers, marketing teams, and project managers to deliver customer-centric solutions.
• Monitor platform performance, optimize user experiences, and provide ongoing support, training, and best-practice recommendations.

Your Profile

• 5+ years of experience in Customer Relationship Management, Digital Experience Platforms, or Optimizely (Episerver) implementations.
• Strong hands-on experience with Optimizely CMS, Episerver Commerce, Personalization, and DXP platform.
• Knowledge of Customer Experience (CX), CRM processes, content management, and digital marketing workflows.
• Experience working with .NET/C#, APIs, integrations, SQL Server, Azure Cloud, and Agile methodologies.
• Excellent stakeholder management, communication, problem-solving, and client-facing skills with the ability to drive customer success initiatives.

What you will love about working here