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Customer Relationship Assistant

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Onsite

Customer Relationship Assistant

STP Web Hosting

Customer Relationship Assistant

19 days ago

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Important information


Contract type:

Permanent

Location:

Maharashtra, India

Work mode:

Onsite

Published on:

5 October 2026

What they need


KEY RESPONSIBILITIES

  • Greet and welcome VIP and regular customers with a smile
  • Enrol customers to loyalty program—help customer enrolments, points updates, and redemptions
  • Handle customer complaints—listen, resolve, or escalate if necessary
  • Get customer feedback & daily report to store manager
  • Coordinate home delivery—order taking, manage dispatch tracking on system
  • Manage special orders and bulk order requests & follow-ups
  • WhatsApp/SMS updates to registered customers – coordinate with the marketing team
  • Maintain customer database
  • Support store events—customer invitations & registration
  • Act as liaison between customer and store departments

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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