Customer Relationship Assistant

Job Title: Customer Relationship Assistant

Company: DoxPro Robotics Pvt. Ltd.
Location: Amravati, Maharashtra
Employment Type: Full-Time
Experience: Freshers can apply
Qualification: MBA / BBA / Any Graduate
Department: Customer Relationship & Business Development

About the Role

DoxPro Robotics Pvt. Ltd. is looking for a confident, communication-oriented and responsible Customer Relationship Assistant to join our team. The candidate will be responsible for maintaining communication with students, colleges, clients and other stakeholders, handling follow-ups, coordinating activities and supporting the business development team.

Key Responsibilities

• Communicate with students, college faculty, clients and prospective customers through calls, WhatsApp and email.
• Handle regular follow-ups regarding projects, internships, workshops, training programs and other company services.
• Maintain good relationships with existing and prospective clients.
• Coordinate with college representatives and students for workshops, internships, projects and placement activities.
• Understand customer requirements and provide appropriate information about company services.
• Maintain customer records, follow-up status and daily activity reports.
• Schedule meetings, calls and follow-ups with clients and college representatives.
• Coordinate with internal teams to ensure timely resolution of customer queries.
• Support the sales and business development team in lead generation and conversion activities.
• Follow up with leads and update their status regularly.
• Prepare basic reports and maintain proper documentation.
• Handle customer queries professionally and escalate complex issues to the concerned team.
• Achieve assigned daily/weekly/monthly communication and follow-up targets.

Required Skills

• Good verbal and written communication skills.
• Good interpersonal and relationship-building skills.
• Confident and professional personality.
• Basic knowledge of MS Office / Google Sheets.
• Good follow-up and coordination skills.
• Ability to communicate with students, faculty members and clients professionally.
• Positive attitude and willingness to learn.
• Ability to work independently as well as in a team.
• Basic understanding of sales and customer relationship management will be an advantage.

Preferred Candidate

• MBA / BBA / Any Graduate.
• Freshers with good communication skills are welcome.
• Candidates interested in Customer Relationship, Sales, Business Development and Education/EdTech can apply.
• Candidates from Amravati or nearby locations will be preferred.

What We Offer

• Professional working environment.
• Opportunity to develop communication, customer relationship and business development skills.
• Exposure to the Education, Technology and Robotics industry.
• Learning and career growth opportunities.
• Performance-based growth opportunities.

Salary: As per candidate's skills and experience.

Job Type: Full-Time

Work Location: Amravati, Maharashtra

Pay: ₹7,000.00 - ₹12,000.00 per month

Work Location: In person