Customer Relationship Associate

Roles and Responsibilities :

• Provide exceptional customer service to Japanese-speaking clients through phone, email, or chat.
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-3 years of experience in customer support or related field (JLPT N2 level).
• Proficiency in Japanese language (spoken & written) is required.
• Strong communication skills for effective interaction with international customers.
• Ability to work flexible hours including evenings, weekends, and holidays.