Customer Relationship Executive (Business Development)

Job Summary

We are looking for a proactive, enthusiastic, and customer-focused Customer Relationship / Business Development Executive who can effectively communicate with clients, generate business opportunities, maintain customer relationships, and coordinate with internal teams. The role requires excellent communication skills, disciplined follow-ups, and a customer-first approach.

Customer Relationship Management

Handle inbound and outbound customer calls professionally.

Build and maintain strong relationships with existing and prospective clients.

Understand customer requirements and recommend appropriate services.

Resolve customer queries and ensure a positive customer experience.

Maintain regular follow-ups until closure.

Lead Generation & Business Development

Contact new prospects through calls, WhatsApp, email, and social media.

Generate qualified business leads.

Schedule meetings or online demonstrations for the sales team.

Follow up on website, Facebook, Instagram, Google Business Profile, and referral inquiries.

Collect referrals from satisfied customers.

Sales Coordination

Coordinate with the technical and sales teams for proposals and quotations.

Ensure timely sharing of company profiles, portfolios, and service information.

Track customer progress from inquiry to project completion.

Assist in converting prospects into paying customers.

CRM & Data Management

Maintain accurate customer records in the CRM or Excel.

Update lead status after every interaction.

Record customer discussions, follow-up dates, and action points.

Ensure all customer information is organized and up to date.

Communication

Respond promptly to calls, WhatsApp messages, emails, and online inquiries.

Maintain professional and courteous communication at all times.

Prepare daily activity reports and submit them before the end of the workday.

Required Skills

• Excellent verbal communication skills in Hindi/English.
• Strong interpersonal and convincing skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge (MS Excel, MS Word, Email).
• Positive attitude and willingness to learn.

Eligibility

• Minimum Qualification: Graduation
• Freshers may apply with good communication skill.
• Prior experience in tele-calling, customer service, or sales will be an added advantage.

Working Hours

• Full-time
• 6 Days Working
• Day Shift

Salary

• Competitive Fixed Salary
• Performance-Based Incentives
• Growth Opportunities

Join our team and become the voice that creates exceptional customer experiences while contributing to the growth of our organization.

Job Types: Full-time, Internship, Fresher

Pay: ₹96,000.00 - ₹300,000.00 per year

Work Location: In person