Customer Relationship Executive

We are looking for a Customer Relationship Executive who will be responsible for communicating with customers, handling enquiries, following up with leads, converting enquiries into sales, and maintaining good relationships with both new and existing customers.

The candidate will play an important role in customer communication, sales conversion, follow-up, and repeat business.

Key Responsibilities

• Handle customer enquiries received through WhatsApp, phone calls, social media, advertisements, and other online platforms.
• Contact new leads and understand their product requirements.
• Follow up with customers regularly and convert enquiries into confirmed orders.
• Maintain good relationships with existing and previous customers.
• Contact old customers to generate repeat sales and new orders.
• Recommend suitable products based on customer requirements.
• Explain product details, prices, offers, availability, and delivery information.
• Handle customer questions and objections professionally.
• Follow up with customers who have shown interest but have not completed their purchase.
• Inform customers about new products, special offers, discounts, and promotional campaigns.
• Maintain proper records of customer enquiries, follow-ups, orders, and sales.
• Update customer and lead information in the company's CRM/system or spreadsheet.
• Coordinate with the billing, packing, warehouse, and dispatch teams for smooth order processing.
• Handle basic customer complaints and coordinate with the concerned department for resolution.
• Ensure timely responses to customer messages and calls.
• Achieve assigned daily, weekly, and monthly sales targets.
• Support marketing campaigns by contacting and following up with campaign-generated leads.
• Maintain professional communication and provide a positive customer experience.

Required Skills

• Good communication and interpersonal skills.
• Strong customer-handling and convincing skills.
• Good follow-up ability.
• Sales-oriented and target-driven approach.
• Ability to build good relationships with customers.
• Basic computer knowledge.
• Familiarity with WhatsApp, Excel/Google Sheets, and CRM systems.
• Ability to handle multiple customer enquiries.
• Good problem-solving and negotiation skills.
• Malayalam and English communication skills preferred.

Qualification & Experience

• SSLC / Plus Two / Diploma / Degree.
• Freshers and experienced candidates can apply.
• Experience in customer relationship management, sales, telecalling, customer service, or e-commerce will be an advantage.

Salary & Benefits

• Salary based on experience and interview performance.
• Attractive sales incentives based on performance.
• Company-provided mobile phone and CUG facility.
• Training and career growth opportunities.
• Food & accommodation may be provided as per company policy.

Key Performance Indicators

• Lead-to-sale conversion
• Monthly sales achievement
• Customer follow-up performance
• Repeat customer sales
• Customer response rate
• Number of successful orders
• Customer satisfaction
• Complaint resolution
• CRM/customer data accuracy
• Attendance and punctuality

Pay: From ₹9,687.23 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance

Work Location: In person