Customer Relationship Executive

ONLY FEMALES CAN APPLY

About Us

Wedding Banquets is one of India's largest and most trusted Wedding Company, connecting engaged couples with local wedding professionals, including Wedding Venues and Vendors around Delhi NCR. Millions of couples from around the world can search, compare and book from a directory of over 50,000 + Venues and Vendors.

Job Summary:

We are seeking a proactive and customer-focused Client Relationship Executive/Manager to build, maintain, and strengthen long-term relationships with clients. The ideal candidate will serve as the primary point of contact, ensure client satisfaction, identify growth opportunities, and contribute to revenue expansion through strategic account management.

Role & Responsibilities :

1. Act as the primary point of contact for assigned clients.
2. Build and maintain strong, long-term client relationships.
3. Understand client needs and ensure successful service information is conveyed.
4. Identify potential business opportunities within existing and new client interactions.
5. Generate and qualify potential leads and share them with the sales team for conversion.
6. Coordinate with the sales team to ensure smooth lead handover and follow-up.
7. Address client concerns promptly and ensure high satisfaction levels.
8. Monitor account performance and provide regular updates/reports.
9. Maintain accurate records in CRM systems.

Preferred Candidate Profile

1. Candidates must be comfortable with cold calling.
2. Candidates must be confident and comfortable with English and Hindi.