Customer Relationship Executive

Department: Customer Relationship / Sales
Designation: Customer Relationship Executive (CRE)
Reporting To: Branch Manager / Sales Manager

Job Purpose

To manage customer relationships, handle customer calls and follow-ups, generate leads, ensure customer satisfaction, and support the sales team in achieving business targets.

Key Roles & Responsibilities

• Handle inbound and outbound customer calls professionally.
• Follow up with existing and prospective customers through calls and messages.
• Generate leads and convert enquiries into sales opportunities.
• Maintain regular follow-up with customers for enquiries, quotations, and pending requirements.
• Coordinate with the Sales Team for customer visits, test drives, quotations, and closures.
• Maintain accurate customer data and update CRM/system records regularly.
• Collect customer feedback and ensure timely resolution of queries/complaints.
• Conduct customer satisfaction and post-sales follow-up calls.
• Inform customers about new products, offers, schemes, and services.
• Prepare daily/weekly reports related to calls, follow-ups, leads, and conversions.
• Achieve assigned calling, follow-up, lead generation, and sales support targets.
• Maintain professional communication and build long-term customer relationships.

Required Skills

• Excellent Communication & Calling Skills
• Customer Handling & Relationship Management
• Follow-up & Lead Conversion Skills
• Basic Computer & MS Excel Knowledge
• CRM/Data Entry Skills
• Good convincing and negotiation skills
• Target-oriented and proactive approach
• Teamwork and coordination skills

Qualification & Experience

• Qualification: Graduate / 12th Pass
• Experience: 1–3 years in Customer Relationship, Telecalling, Sales Support, or Automobile Industry preferred.
• Freshers: Can be considered based on communication and interpersonal skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person