Customer Relationship Executive

Primary Responsibilities:

• Assists with sales administration

Specific responsibilities:

• Attend to clients’ enquiries
• Provide quotation to clients
• P.O. follow-up and update Job System through BOSS
• D.O. issuance
• Promote and sell service
• Maintain clients’ database
• Recall equipment from clients
• Schedule equipment collection and delivery
• Schedule site calibration
• Assist with subcontract services
• Draw prospect list and forward it to Sales to follow up on leads
• Strictly comply to SOP, Safety and Quality procedures.
• Promote company image & integrity and laboratory capability to clients
• Perform any other responsibilities as assigned by the Management
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity

Requirements:

• Min Diploma in business/service/sales functions or related field.
• 1-3 years experience in the business/sales activities or related field.
• Well-versed in office skill tools.
• Must be a team player with a customer service-oriented mindset.
• Able to work independently with minimum supervision.
• Able to interact well with peers, management and clients.
• Ensure information are correct between system and equipment.
• Good communication, negotiation and interpersonal skills
• Acts quickly and responsively
• Works well under pressure in a fast-paced environment.
• Fluent in English and local language
• Applies judgment and acts according to the SGS Standards of Ethics & Integrity