Customer Relationship Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide product information via phone calls and Emails.
• Process orders & Scheme, answer questions about products, and address concerns in a timely manner.
• Maintain accurate records of customer interactions using CRM software.
• Provide excellent customer service by being courteous, empathetic, and professional.
• Data management

Job Requirements :

• 2-6 years of experience in retail or telecalling industry with focus on customer handling.
• Strong knowledge of gems & jewellery products or similar retail sector.
• Excellent communication skills for effective voice processing and customer relationship building.