Customer Relationship Executive

*Location:* Calicut, Kerala

*Employment Type:* Full-time

*Work Mode:* On-site

*Experience:* 1–3 years in customer service, customer relationship management, retail or e-commerce

About the Role

We are looking for a friendly, professional and customer-focused *Customer Relationship Executive* to manage customer interactions and ensure a smooth and positive customer experience.

The ideal candidate should have excellent communication skills, patience, strong follow-up abilities and the ability to handle customer queries and complaints professionally.

Key Responsibilities

* Handle customer enquiries through phone, WhatsApp, social media and other communication channels.

* Respond to customer queries regarding products, sizes, availability, pricing, orders and delivery.

* Follow up with customers regarding enquiries, orders and pending payments when required.

* Handle customer complaints and coordinate with relevant teams to resolve issues.

* Maintain strong relationships with existing customers.

* Follow up with customers after purchases to ensure customer satisfaction.

* Encourage repeat purchases and improve customer retention.

* Inform customers about new arrivals, offers, promotions and other updates.

* Coordinate with the sales, warehouse, dispatch and accounts teams to resolve customer-related issues.

* Maintain accurate records of customer interactions and feedback.

* Collect customer feedback and share recurring concerns with management.

* Assist in identifying customer needs and recommending suitable products.

* Ensure all customer queries are responded to promptly and professionally.

* Maintain a positive and professional brand image while communicating with customers.

Requirements

* 1–3 years of experience in customer service, customer relationship management, retail or e-commerce.

* Experience in *fashion, apparel or retail* is preferred.

* Excellent verbal and written communication skills.

* Strong customer-handling and problem-solving skills.

* Good follow-up and coordination skills.

* Basic knowledge of MS Excel and computer applications.

* Experience handling WhatsApp/social media customer enquiries is an advantage.

* Ability to remain calm and professional while handling difficult customers.

* Good organizational and time-management skills.

Preferred Qualities

* Friendly and approachable personality.

* Patient and empathetic.

* Confident communicator.

* Professional and well-presented.

* Responsible and organized.

* Quick learner.

* Customer-focused and solution-oriented.

* Able to work effectively in a fast-paced environment.

What We’re Looking For

We are looking for someone who can build *strong relationships with customers, provide excellent service, handle concerns effectively and contribute to customer retention and repeat sales*.

Candidates with previous experience in *apparel, fashion retail or e-commerce customer service* will be given preference.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person