Customer Relationship Executive

Key Responsibilities

• Handle customer enquiries, calls, and service-related requests.
• Maintain regular communication and follow-up with existing customers.
• Coordinate with the Sales and Service teams for customer requirements.
• Follow up on leads, enquiries, quotations, and pending customer requirements.
• Schedule service visits and coordinate with customers and service technicians.
• Collect customer feedback and ensure timely resolution of concerns.
• Maintain and update customer databases and CRM records.
• Make service reminders and follow-up calls to existing customers.
• Support customer retention and relationship-building activities.
• Prepare daily/weekly customer follow-up and enquiry reports.
• Ensure a high level of customer satisfaction through effective communication and coordination.