Customer Relationship Executive

Job Summary

• We are seeking a confident and customer-oriented Customer Relationship Executive who can effectively manage customer relationships, handle calls, coordinate with internal teams, generate B2B leads, and prepare MIS reports.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Guide customers regarding products, services, processes, and queries.
• Build positive relationships with existing and prospective customers.
• Conduct outbound/cold calls to identify potential corporate clients.
• Generate leads and support B2B business development initiatives.
• Coordinate with internal teams for smooth execution of customer requirements.
• Track customer requests, follow-ups, and pending activities.
• Prepare and maintain monthly MIS reports.
• Analyse MIS data and highlight important trends and observations.
• Update customer information on online systems/CRM.
• Support office administration and documentation activities.
• Prepare presentations and reports for management review.