Customer Relationship Executive

About the Role

We are seeking a dynamic and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, coordinate with healthcare stakeholders, and ensure exceptional service delivery. The selected candidate will serve as a key link between the company, hospitals, healthcare professionals, and customers.

Key Responsibilities

* Handle customer inquiries and provide timely resolutions.

* Build and maintain strong relationships with hospitals, doctors, patients, and healthcare partners.

* Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.

* Conduct regular follow-ups with existing customers.

* Address customer complaints professionally and ensure prompt resolution.

* Maintain accurate records of customer interactions, feedback, and service requests.

* Support customer retention and business development initiatives.

* Prepare daily, weekly, and monthly activity reports.

* Ensure compliance with company policies and quality standards.

Eligibility Criteria

* Bachelor's Degree in any discipline.

* Minimum 1 year of experience in a hospital, diagnostic center, healthcare organization, pharmaceutical company, or related field.

* Strong communication and interpersonal skills.

* Proficiency in MS Office (Excel, Word, Outlook) and basic computer applications.

* Ability to multitask, prioritize responsibilities, and meet deadlines.

Required Skills

* Customer Relationship Management (CRM)

* Communication and Negotiation Skills

* Problem-Solving Ability

* Team Coordination

* Data Entry and Record Management

* Professional Telephone Etiquette

Preferred Experience

Candidates with experience in:

* Patient Coordination

* Customer Support

* Hospital Operations

* Healthcare Administration

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person