Customer Relationship Executive

Customer Relationship Executive, Luxury Jewellery (Private Collection)

Industry Type: Gems and Jewellery, Retail, Luxury

Location: Hyderabad, Bengaluru

Experience: 2 to 5 years

Education: Graduate in any discipline

Key Skills

Customer Relationship Executive, Client Servicing, Client Relations, Front Office, Boutique Sales, Luxury Retail, Concierge, CRM, Client Coordination, Appointment Scheduling, HNI Clients, High Net Worth Clients, Customer Experience, Guest Relations, Retail Operations, Client Handling, Communication Skills, Premium Retail, Jewellery Retail, Hospitality.

About the Opportunity

A well-established South Indian jewellery house, with a legacy of decades in diamond and gold jewellery, is launching an exclusive, by-appointment private collection for a select clientele of high-net-worth collectors. The house is looking for a polished, detail-oriented Customer Relationship Executive to be the first point of contact for this private collection.

Key Responsibilities

• Welcome walk-in and by-appointment clients, ensuring a seamless, discreet, and personalised boutique experience.
• Maintain and update client records, preferences, and appointment calendars with strict confidentiality.
• Coordinate private viewings, follow-up communications, and after-sales courtesies such as certificates and servicing reminders.
• Support the Relationship Manager in preparing client profiles ahead of showings.
• Handle enquiries via phone, email, and WhatsApp with a consistently polished, brand-appropriate tone.
• Assist with boutique presentation, documentation, and coordination with the vault or security team for piece retrieval.
• Maintain absolute discretion regarding client identities, purchase history, and collection details at all times.

Desired Candidate Profile

• Graduate in any discipline; a background in luxury retail, hospitality, or fine arts is an advantage.
• 0 to 2 years of experience in luxury retail, premium hospitality, concierge services, or client servicing.
• Impeccable grooming, communication, and interpersonal skills; comfortable engaging with UHNI or HNI clientele.
• High degree of discretion and personal integrity.
• Working knowledge of MS Office or CRM tools; fluency in English and Hindi, additional languages a plus.
• Genuine interest in jewellery, gemstones, or antique or decorative arts is strongly preferred.

What This Role Offers

• Direct exposure to one of India's most exclusive private jewellery collections and its clientele.
• Mentorship toward a relationship management career path.
• A founder-led environment with high visibility and fast growth potential.