Customer Relationship Executive

JOB DESCRIPTION: Customer Relationship Executive

Company: Atapa Wellness Private Limited – HealthLand Clinic
Location: Whitefield – Nallurahalli, Bengaluru
Reporting To: Manager – Clinic
Employment Type: Full-Time

Working Days: 6 days a week | 1 day off per week

Working Hours: Normally 10:00 AM – 6:00 PM; flexibility required for rotational shifts

About HealthLand Clinic

HealthLand Clinic is a pediatric multi-speciality healthcare centre offering services including Pediatrics, Ophthalmology, Dental, Nutrition, Speech Therapy, Physiotherapy and Mental Wellbeing, along with an integrated pharma

About the Role

HealthLand Clinic is looking for a Customer Relationship Executive (CRE) to be a key point of contact for patients and families. The role involves handling incoming calls, scheduling appointments, patient communication, reception support, and coordination with different departments to ensure a smooth patient experience.

Key Responsibilities

• Attend incoming calls, respond to patient enquiries and transfer calls to the appropriate department.
• Schedule and confirm patient appointments with the correct doctor and at the appropriate time.
• Communicate with patients and parents in a positive, courteous, and confident manner, both over the phone and at the reception.
• Handle patient queries regarding doctors, services, appointments, and clinic processes.
• Coordinate with Doctors, Therapists, front office, pharmacy, and other clinic teams to ensure smooth patient flow.
• Support billing activities and provide patients with accurate invoice details when required.
• Maintain accurate patient information, appointment records and follow-up details.
• Track leads and follow-ups using CRM tools and support appointment conversions.
• Handle printing, scanning, copying, and emailing of documents for patients, hospitals, and internal teams.
• Escalate patient concerns and service-related issues to the appropriate team.
• Maintain a professional and patient-friendly approach at all times.

Candidate Profile

• Diploma / Bachelor’s degree in any discipline.
• 1–3 years of experience in a patient-facing, customer service, telecalling, or healthcare role preferred.
• Experience in a hospital/clinic, preferably pediatric healthcare, will be an advantage.
• Excellent communication and interpersonal skills with the ability to interact effectively with patients, parents, and healthcare professionals.
• Good follow-up skills and a customer-focused approach.
• Ability to work under pressure in a fast-paced healthcare environment.
• Strong problem-solving and coordination skills.
• Good working knowledge of MS Excel and Word.
• Familiarity with CRM tools for tracking leads and follow-ups will be an advantage.
• Responsible, organised, confident, and patient-friendly.
• Flexibility to work in rotational shifts as per clinic requirements.

Why Join HealthLand?

Join a growing multi-speciality healthcare organisation and play an important role in creating a smooth and positive experience for patients and families while developing your skills in healthcare operations and customer relationship management

Interested candidates can apply with their updated CV.

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Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person