Customer Relationship Executive

LOOKING FOR CRE (Customer relationship Executive )

*MALE CANDIDATES FOR DELHI /NCR

&

* MALE AND FEMALE BOTH FOR JAIPUR

Role & responsibilities

• Manage customer interactions and enhance overall visitor experience at the mall.
• Handle customer registrations, app downloads and customer engagement initiatives.
• Manage voucher collection, inventory and distribution as per brand agreements.
• Coordinate with retailers for events, collaborations and other mall initiatives.
• Maintain and update retailer/customer contact databases.
• Coordinate store exit approvals and related processes.
• Manage timely updates on the mall website, app and mall map.
• Update content on digital pods, TV screens and other mall communication platforms.
• Support MPR/Marketing initiatives and ensure smooth execution of events and promotions.
• Address customer queries and coordinate with relevant teams for prompt resolution.
• Maintain daily MIS, reports and required documentation.
• Build and maintain strong relationships with retailers and customers to support engagement and loyalty.

Preferred candidate profile

• Graduate in any discipline; Hospitality / Retail Management / Marketing preferred.
• 1 to 3 years of experience in Customer Relationship Management, Customer Experience, Retail, Hospitality, Mall Operations, MPR/Marketing or PR.
• Strong customer handling and communication skills with a pleasant and approachable personality.
• Experience in retailer/vendor coordination and event collaboration will be preferred.
• Comfortable with calling, customer engagement and relationship management.
• Basic knowledge of MS Office, MIS, data management and documentation.
• Should be comfortable handling website/app updates, digital screens/content updates and customer databases.
• Proactive, presentable, target-oriented and capable of coordinating with multiple stakeholders.
• Candidates with mall, hotel, restaurant/F&B or retail background can be considered.