Customer Relationship Executive

Job Description: Inside Sales Support

Position Overview

Our Destination Management Company (DMC) is seeking a motivated, tech-savvy Inside Sales Support executive to join our team in Kozhikode, Kerala. This entry-level role focuses on B2B relationship building, digital marketing execution, and providing backend sales administration to accelerate our global travel agency network.

· Experience Level: Entry-Level (0–2 years)

· Location: Kozhikode, Kerala (On-site)

· Department: Sales & Business Development

· Reporting To: Sales Head

Key Responsibilities

Database & CRM Management

· Database Curation: Build, verify, and maintain a clean database of global travel agencies.

· CRM Management: Log daily interaction data, agency details, and lead statuses into the company CRM.

· Market Research: Identify high-potential travel agencies across assigned international and domestic source markets.

Marketing & B2B Outreach

· Campaign Execution: Launch automated email and WhatsApp marketing campaigns using Brevo or Mailchimp.

· Agency Engagement: Call partner travel agencies twice monthly to collect feedback and share new travel packages.

· Appointment Setting: Coordinate calendars and schedule B2B meetings for the Sales Head prior to market visits.

Sales Analytics & Reporting

· Data Analytics: Track incoming travel inquiries and look for sales trends among different agencies.

· Performance Reporting: Draft periodic Sales Reports summarizing campaign performance, calling metrics, and pipeline status.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person