Customer Relationship Executive

Role & responsibilities

1. Coordinating with auditors on operations audit such as ISO 17025 and ISO 9001 etc.

2. Leave sanction, increment recommendation, performance management of Office Assistants

3. Any other work assigned by Management.

4. Look after all customer needs and ensuring customer satisfaction.

5. Coordinating with operations, Lab, and compiling information and submitting same to

customers through MSK IMS or other means of Communication in a manner that is comprehensive,

accurate , in time and matching customer requirement information.

6. Ensure timely Certification, Billing, and Invoicing of Certificates with Work order.

7. Tracking credit limits for each customer prior to new job/ vessel hosting.

8. Getting repeat orders from existing customers.

9. Coordination on result finalization for vessels.

10. Preparing related MIS such as LP DP result variation, Activity Report, Turn Around Time, Key

Performance Indicators, Market share etc.

11. Regular visiting customers.

12. Assure best services through EADA tools, like APT, I-APT e-booklet etc.

13. Any other task/assignment given by the management.

14. Getting repeat orders from existing customers.

15. Conducting customer satisfaction surveys and analysing feedback to identify areas for

improvement.

16. Developing and maintaining strong relationships with key decision-makers within client

organizations.

17. Providing product or service demonstrations and training sessions for clients as needed.

18. Identifying upsell and cross-sell opportunities within existing client accounts.

19. Collaborating with the sales team to develop customized solutions or proposals for clients.

20. Resolving customer complaints or issues in a timely and satisfactory manner.

21. Monitoring industry trends and competitor activities to identify potential business

opportunities or threats.

22. Participating in industry events, conferences, or trade shows to network and promote

company offerings.

23. Conducting market research to identify potential new clients or market segments.

24. Developing and implementing customer retention strategies to reduce churn and increase

customer loyalty.

25. Providing regular updates and reports to management on customer feedback, sales

activities, and market trends.

26. Collaborating with marketing teams to develop promotional materials or campaigns

targeted at existing clients.

27. Keeping abreast of regulatory changes or industry standards that may impact client

operations.

28. Conducting regular check-ins with clients to assess satisfaction levels and address any

concerns proactively.

29. Analyzing sales data and client behavior to identify opportunities for process improvement

or efficiency gains.

30. Assisting in the development of pricing strategies and negotiating contracts or service

agreements with clients.

31. Developing and maintaining a comprehensive client database with accurate contact

information and interaction history.

32. Collaborating with internal teams, such as HR, operations, to ensure client needs are met

effectively.