Customer Relationship Executive

Role & responsibilities

1. Manage and maintain accurate customer / patient information in the CRM System.

2. Handel customer / patient calls, queries, requests, and follow up professionally.

3. Conduct timely follow up with existing and prospective patients / Customers.

4. Coordinate with centers, doctors, operations, and other relevant teams for timely resolution of queries.

Track appointments, inquiries, follow ups, leads, and customer interactions.

Preferred candidate profile

Any Graduate. 1-4 Years of experience in CRM, Customer Relationship Management, Healthcare, Telecalling, Customer support, patient coordination or similar roles.

Excellent verbal and written communication skill.

Strong customer handeling and interpersonal skills.

Good follow up and coordination abilities.