Customer Relationship Executive

Hello BOCHE - Join Our Team as a Customer Care Support Representative

Hello BOCHE, a division of the Boby Group, is on a mission to deliver exceptional service and build stronger tomorrows for our happy customers. To support this growth, we are looking for a dedicated and energetic individual to join our team as a Customer Care Support Representative. This is your opportunity to be the voice that makes a positive difference for our valued clients.

Job Responsibilities:

• Primary Contact Point: Serve as the first point of contact for customer inquiries via phone and potentially other communication channels (email, etc.).
• Customer Issue Resolution: Professionally and efficiently handle a variety of customer inquiries, providing accurate and helpful solutions and ensuring complete customer satisfaction.
• Quality Communication: Provide clear, concise, and helpful information to customers, representing the company with a positive and professional demeanor.
• Effective Handling: Understand and effectively use all customer interaction guidelines and internal processes to resolve inquiries.
• Problem-Solving: Proactively identify and resolve customer issues, elevating complex issues when necessary.
• Detailed Documentation: Maintain accurate and detailed records of all customer interactions and feedback.
• Flexible Availability: Participate in a roster that includes flexible working hours, including weekends, to meet operational needs.

Required Qualifications & Skills:

• Education: Any Graduate degree (e.g., BA, B.Sc., B.Com).
• Language Proficiency (Crucial): Excellent verbal and written communication skills in Malayalam, English, and Hindi. Proficiency in multiple languages is highly desired for effective customer interaction.
• Experience: 1-3 years of relevant work experience, preferably in a customer service or call center environment. Freshers with exceptional communication skills and a strong desire to learn will also be considered.
• Computer Literacy: Proficient in standard computer applications (email, web browsing, data entry).
• Customer Focus: A natural aptitude for empathy, active listening, and problem-solving, with a sincere desire to assist others.
• Time Management: Good organization skills to prioritize multiple tasks and meet key performance indicators.
• Interpersonal Skills: Ability to collaborate effectively with teammates in a fast-paced work environment.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person