Customer Relationship Executive

• Handle enquiries from students and parents through phone calls, WhatsApp, email, and walk-ins.
• Understand students' requirements regarding country, course, university, intake, and budget.
• Maintain regular follow-ups with prospective students and ensure timely communication.
• Build and maintain positive relationships with students and parents.
• Coordinate with academic counsellors and application teams for student requirements and updates.
• Explain the overall study-abroad process, including admissions, documentation, and application timelines.
• Keep students informed about application progress, offer letters, deadlines, and other important updates.
• Maintain accurate records of student enquiries, follow-ups, and interactions in the CRM system.
• Follow up on leads and support the team in achieving enquiry-to-application and application-to-enrolment targets.
• Address customer concerns professionally and coordinate with relevant departments for resolution.
• Collect feedback from students and parents and identify opportunities to improve customer experience.
• Maintain regular communication with existing and prospective students until successful enrolment.
• Ensure all customer information and documents are handled confidentially.

Pay: From ₹5,000.00 per month

Work Location: In person