Customer Relationship Executive

Company: GWON Property Management
Location: Kozhikode, Kerala
Employment Type: Full-Time
Experience: 1–2 Years
Salary: ₹15,000 – ₹25,000 per month

Job Description

GWON Property Management is looking for a Customer Relationship Executive (CRE) to manage customer enquiries, understand customer requirements, provide timely assistance, conduct regular follow-ups, and maintain strong customer relationships.

Key Responsibilities

• Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide appropriate information.
• Maintain regular follow-ups with customers and leads.
• Maintain accurate customer records and update information.
• Handle customer questions and complaints professionally.
• Coordinate with relevant departments to resolve customer issues.
• Follow up on pending customer requests until they are addressed.
• Maintain good customer relationships and customer satisfaction.
• Prepare daily and weekly follow-up reports.
• Meet assigned customer-service and follow-up targets.
• Maintain professional communication and behaviour.

Requirements

• Bachelor's/Master's Degree in any relevant field.
• 1–2 years of experience in customer service, customer relationship management, sales, telecalling, or a related field.
• Excellent verbal and written communication skills.
• Good listening and customer-handling skills.
• Strong follow-up and problem-solving abilities.
• Basic knowledge of MS Office, email, and WhatsApp communication.
• Basic knowledge of CRM/customer management systems is an advantage.
• Ability to maintain accurate customer records.
• Good teamwork and time-management skills.
• Professional, confident, patient, and customer-focused approach.

Preferred Qualities

• Good communication
• Confidence
• Patience
• Professional behaviour
• Well-groomed appearance
• Punctuality and discipline
• Self-motivation
• Positive attitude
• Willingness to learn

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person