Customer Relationship Executive

Zapdrive Technologies is looking for an experienced and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, resolve queries, coordinate with parking partners, and ensure a smooth customer experience.

The ideal candidate should have strong communication skills, a professional attitude, and experience in customer service, relationship management, or a similar role.

Key Responsibilities

• Handle customer queries through calls, messages, and other communication channels.
• Build and maintain positive relationships with customers and parking partners.
• Respond to customer complaints and resolve issues professionally and promptly.
• Coordinate with internal teams and parking partners to resolve customer-related issues.
• Follow up with customers and ensure timely resolution of requests.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Monitor customer feedback and identify recurring issues.
• Support customers with booking, check-in/check-out, payment, and other service-related queries.
• Escalate complex issues to the appropriate team or manager.
• Maintain a high standard of customer service and professionalism.
• Prepare daily/weekly reports as required.

Requirements

• 1–3 years of relevant experience in Customer Relationship Management, Customer Support, Telecalling, Hospitality, or a similar role.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good interpersonal and relationship-building skills.
• Ability to handle multiple customer queries efficiently.
• Basic knowledge of MS Office / Google Workspace.
• Comfortable using mobile applications and digital platforms.
• Ability to work in a fast-paced startup environment.
• Candidates with experience in mobility, parking, hospitality, travel, or service-based businesses will be preferred.

Key Skills

Customer Relationship Management | Customer Support | Communication | Complaint Resolution | Client Handling | Follow-up | Problem Solving | MS Office | CRM | Team Coordination

What We Offer

• Opportunity to work with a growing mobility-tech startup.
• Professional and collaborative work environment.
• Learning and career growth opportunities.
• Performance-based development opportunities.

Apply Now:
Interested candidates can apply through Indeed with their updated CV.

Pay: ₹10,600.00 - ₹25,000.00 per month

Work Location: In person