Aura BPO Services Pvt Ltd
Customer Relationship Executive
Skills
21 days ago
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Important information
Contract type:
Permanent, Temporary
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
A Customer Relationship Executive (CRE) acts as the primary link between a business and its clients to drive satisfaction, loyalty, and account retention. Here is a complete, customizable job description template for a Customer Relationship Executive role
- Client Communication: Answer incoming calls, chats, and emails from clients in a polite and professional way. • Relationship Management: Act as the main point of contact for customer questions, onboarding, and ongoing support. • Issue Resolution: Listen to client complaints, investigate problems, and follow up to ensure fast solutions. • Data Tracking: Log all client interactions accurately in the company's CRM software (Customer Relationship Management system). • Sales Support: Identify and share cross-selling or upselling opportunities with the sales team when clients need extra services. • Feedback Collection: Gather customer feedback and share insights with product or operations teams to improve service quality
Pay: ₹19,600.00 - ₹32,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid time off
Work Location: In person
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