Customer Relationship Executive

Core Roles and Responsibilities

• Customer Feedback & Retention: Conduct Post-Service Follow-up (PSF) calls to gauge customer satisfaction, analyze feedback, and implement strategies to retain customers, ensuring high Customer Satisfaction Index (CSI) scores.
• Complaint Management: Actively resolve customer grievances regarding service quality, repair issues, or billing discrepancies, often coordinating with technical teams.
• Service Coordination & Reminders: Manage service appointment bookings, follow up on vehicle deliveries, and send reminders for preventive maintenance, such as Periodic Maintenance Service (PMS).
• Sales & Promotional Support: Assist the sales team by handling inquiries, showcasing products, generating leads, and promoting value-added services like insurance, accessories, or extended warranties.
• Data Maintenance & CRM: Maintain accurate customer records and service histories within the company’s Dealer Management System (DMS).
• Building Brand Loyalty: Foster positive relationships with customers through personalized communication, ensuring a seamless and high-quality service experience.

Required Skills and Qualifications

• Communication: Exceptional verbal and written skills for handling customer interactions.
• Interpersonal Skills: A polite, patient, and customer-centric approach.
• Technical Knowledge: Basic understanding of automobile mechanics and vehicle features.
• IT Proficiency: Knowledge of Ms Office/Excel and CRM software.
• Background: Generally requires a Graduate Degree/Diploma in any discipline.

Pay: ₹9,642.59 - ₹18,486.78 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Diploma (Required)

Experience:

• CRE: 1 year (Required)

Location:

• Hosur, Tamil Nadu (Hosur, Krishnagiri District) (Required)

Work Location: In person