Customer Relationship Executive

• Implement processes for consistent team handling of customer complaints
• Analyzes and reports performance data on customer escalation trends and business improvement plans
• Proactively identifies issues and implements plans to resolve them
• Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
• Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
• Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
• Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
• Plans, develops, and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and goals
• Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives
• Assist and participate in sales events such as roadshows and education fairs other promotional activities to support in promoting and marketing INTI programs.

Pay: ₹19,600.00 - ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person