Customer Relationship Executive

Job Description: Café Customer Relations & Order Management Executive

Company: ABS HR Consultancy
Location: Dubai, UAE
Industry: Café / Food & Beverage (F&B)
Employment Type: Full-Time

Job Summary

We are looking for a polite, soft-spoken, and well-presented Customer Relations & Order Management Executive to represent the café, manage customer interactions, and handle orders through both online and offline channels. The ideal candidate should have excellent communication skills, a professional approach to client handling, and the ability to multitask while ensuring a smooth customer experience.

Key Responsibilities

• Welcome and assist walk-in customers in a friendly and professional manner.
• Handle customer orders received online and offline, including phone, WhatsApp, social media, and in-person orders.
• Accurately record orders, confirm customer requirements, and coordinate timely preparation and delivery.
• Respond to customer enquiries regarding menus, prices, offers, availability, and services.
• Manage customer feedback, complaints, and special requests tactfully.
• Act as a mediator between customers, café management, service staff, and the kitchen team to resolve issues.
• Represent the café professionally and build positive relationships with customers.
• Coordinate reservations, takeaway orders, and delivery requests.
• Follow up on orders and keep customers informed about delays or changes.
• Support billing, POS transactions, and order records where required.
• Maintain customer information, order details, and follow-up records accurately.
• Identify opportunities to improve customer satisfaction and service quality.
• Maintain professional etiquette, personal grooming, and a welcoming environment.

Requirements & Qualifications

• Previous experience in customer service, café operations, hospitality, front office, or order management is preferred.
• Excellent verbal communication and interpersonal skills.
• Soft-spoken, polite, patient, and confident in handling customers.
• Ability to manage online and offline orders accurately.
• Comfortable using WhatsApp, phone calls, social media messages, and basic computer applications.
• Strong multitasking, coordination, and problem-solving abilities.
• Ability to handle customer concerns diplomatically and professionally.
• Good presentation, grooming, and professional etiquette.
• Ability to work in a fast-paced café environment.
• Good command of English; additional languages are an advantage.
• UAE hospitality or customer service experience is preferred.

Key Skills

Customer Handling | Online & Offline Order Management | Customer Relations | Communication | WhatsApp Order Handling | Order Coordination | Complaint Resolution | Multitasking | POS Billing | Hospitality | Client Relationship Management | Professional Representation

Pay: AED2,000.00 - AED5,000.00 per month

Work Location: In person