Customer Relationship Executive

CUSTOMER RELATIONSHIP EXECUTIVE

Key Roles & Responsibilities:

· Providing help and advice to visiting customers in case any help they ask for

· Communicating courteously with customers by telephone, email, and face to face

· Investigating and solving customers' problems

· Handling customer complaints or any crises, such as security issues or a customer being taken ill

· Make customers aware of non-accessibility of a fit-out unit

· Liaise with Security team in case of lost and found and communicate with customer.

· Work with marketing team to arrange Events

· Keeping accurate records of discussions or correspondence with customers

· Producing written information for customers, often involving use of computer packages/software;

· Writing reports analyzing the customer service that Mall provides

· Developing feedback or complaints procedures for customers to use

· Get customer feedback and liaise with Customer care Manager for any remedial action

· Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the Mall at an optimum level.

· Coordinate and participate for any event being conducted in the mall premises while working closing with the marketing team.

Attend VIP movements and special guest entries.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person