Customer Relationship Executive

Summary

Back Care Solutions provides ergonomic office solutions and mobility equipment designed to improve the comfort, support and wellbeing of people across the UK.

We pride ourselves on building strong customer relationships, delivering excellent service and providing solutions that make a genuine difference to people's lives.

The Role

We are looking for a proactive, commercially minded and customer-focused Sales & Customer Relations Executive to join our Sales & Customer Relations team.

This is a varied role combining customer account management, sales development and day-to-day operational administration.

A key focus will be building and strengthening relationships with our existing customers, understanding their ongoing requirements and proactively identifying opportunities to develop accounts, increase repeat business and maximise sales opportunities.

Alongside this, you will play an active role in the daily operations of the department, including preparing quotations, processing sales orders, handling customer enquiries and ensuring a smooth and professional customer experience.

We are looking for someone who enjoys developing customer relationships, takes initiative and has a natural commercial awareness, whilst being equally comfortable managing the administrative responsibilities that support a busy sales department.

About You

We are looking for someone who is confident, organised, commercially aware and genuinely enjoys working with customers.

You will have a proactive approach to sales and relationship management, combined with the attention to detail and flexibility needed to support the day-to-day operations of a busy department.

Skills & Experience

· Previous experience in a sales, account management or customer-facing commercial role.

· Experience managing and developing customer relationships.

· A proactive approach to identifying sales opportunities and following up enquiries.

· Strong communication and interpersonal skills, with confidence speaking to customers by telephone and email.

· Good commercial awareness and the ability to recognise opportunities for business growth.

· Excellent organisational skills with the ability to manage multiple priorities.

· Strong attention to detail and a willingness to undertake administrative and operational tasks.

· Experience using CRM systems, customer databases or sales order processing systems.

· Good working knowledge of Microsoft Office, including Outlook, Word and Excel.

· A positive, adaptable and team-focused attitude.

Key Responsibilities

Sales & Account Management

· Build, maintain and develop strong relationships with existing customers.

· Proactively engage with customers to understand their ongoing needs and identify opportunities for additional business.

· Develop existing customer accounts, encouraging repeat orders and long-term customer loyalty.

· Follow up outstanding quotations and sales enquiries to maximise conversion opportunities.

· Identify opportunities to introduce additional products and solutions relevant to customer requirements.

· Maintain regular contact with customers to strengthen relationships and ensure Back Care Solutions remains their preferred supplier.

· Take ownership of customer accounts, providing a proactive and personalised level of service.

· Work closely with the Sales & Customer Relations Manager to support departmental sales objectives and business growth.

Customer Service & Sales Administration

· Prepare quotations and process customer sales orders using Sage 50.

· Respond to customer enquiries by telephone and email in a professional and timely manner.

· Obtain all necessary customer information to ensure accurate and efficient order processing.

· Keep customers informed of order progress, product availability and delivery lead times.

· Maintain accurate and up-to-date customer records.

· Liaise with other departments to ensure orders are processed efficiently and customer expectations are met.

· Handle and resolve customer queries, taking ownership through to completion.

· Request customer feedback via Trustpilot & Google following delivery.

· Support the wider Sales & Customer Relations team with general administrative and operational responsibilities as required.

Why join our team?

· Competitive salary package

· 32 days annual leave (increasing to 36 with length of service)

· On-site parking

· Use of on-site gym

· Employee recognition and rewards

· Monthly early Friday finish

Pay: Up to £32,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• On-site parking

Experience:

• Customer Relations: 1 year (preferred)

Work Location: In person