Customer Relationship Executive

Job highlights

• Prepare daily management information system (MIS) reports as required by clients and management

• Proven experience in a similar customer service and documentation role in the import industry . Strong communication and organizational skills . Ability to work independently and in a team environment . Proficiency in Microsoft Office and knowledge of import procedures . .

  Best in the industry

We are seeking a highly motivated and organized individual to join our import customer service team as a Customer Service Documentation (Import) Executive. The successful candidate will be responsible for coordination with customers, monitoring shipments, preparing import documentation, and handling shipment-related issues.

Key Responsibilities:

• Communicate with customers over email and phone and act as the main point of contact for customer accounts.

• Monitor client shipments on a day-to-day basis from booking to delivery.

• Book shipments with carriers and ensure import documents are noted with customs to avoid any delays and ensure smooth customs clearance.

• Handle all shipment-related issues from origin to overseas and resolve them promptly.

• Prepare daily management information system (MIS) reports as required by clients and management.

• Ensure complete accuracy in performing all tasks.

• Coordinate with customs for clearance and operations for all activities.

• Collaborate with shipping lines/airlines for IGM manifest and DO details.

• Work with consignees and overseas agents to ensure smooth operations.

• Perform any other duties as assigned by management.

Requirements:

• Proven experience in a similar customer service and documentation role in the import industry

• Strong communication and organizational skills

• Ability to work independently and in a team environment

• Proficiency in Microsoft Office and knowledge of import procedures

• Attention to detail and problem-solving skills